Give your tenants an easy-to-use, branded portal for reporting repairs — with QR codes, AI assistance, and instant notifications to you.
Still relying on emails and manual input for repairs?
At scale, even small inefficiencies can lead to big problems. Relying on emails and manually entering repairs creates delays, duplication, and risk.
Without an efficient process, important details get missed. Work gets repeated. And repair workflows slow down.
We fix that.
With a branded repair portal, tenants are guided through a structured form, including issue type, photos, and suggested self-fixes, and their request flows directly into your system.
No missed emails. No gaps. No wasted admin time.
How It Works
1. Set Up Your Portal
Your name, your logo, your colours, your categories — no generic forms.
2. Share with Tenants
Place scannable QR codes in your properties, add buttons and embed forms to your website, insert links in your email signatures and send messages that direct tenants straight to your portal.
3. Tenants Report Issues
Tenants can then fill out a simple form, upload photos, and even receive AI tips to resolve minor problems themselves.
4. You Get Notified
Requests arrive instantly — via email, text, or directly into your property and team management software if integrated.
Start A Free Trial
5. Manage Repairs
Assign jobs, request quotes, arrange appointments, and complete jobs, with an audit trail and customisation available at every step.
More on Repair ManagerWhy Choose Us
Branded to Your Business
Your name, your logo, your colours — no generic forms.
AI Assistant Included
Our built-in assistant helps tenants fill in details and even suggests quick DIY fixes for common issues.
Plug & Play Simplicity
No technical skills needed — you can be up and running today.
Works With or Without a PMS
Get notifications by email, or connect via API to your property management software.
Ready to try My Repairs Online for free?
Try all features for 3 months and see how easy it is to set up your own branded tenant repairs portal today.
Start A 3-Month Free TrialFAQ’s
Do I need property management software?
No — you can receive repair requests by email if you don’t use a PMS.
How does My Repairs Online integrate with my property management software?
My Repairs Online uses an API integration to feed repair requests directly into your property management software.
Can I brand it with my own name and logo?
Absolutely — your portal is fully customisable to reflect your business
How do tenants access the portal?
Via a unique link or scannable QR code we generate for you. You can also create a button on your website or embed a link in your email signature.
What does the AI do?
The AI assistant helps tenants describe their issues more effectively and even suggests minor fixes they can try first, potentially saving you unnecessary call-outs.
What if I don’t have a website or online presence?
You can print and place QR codes in your properties as an easy and convenient way to submit a repair through your portal. You can also place a link in your email signatures.
How does the free trial work
You will be able to trial My Repairs Online for 3 months with access to all the features. Once the trial ends, you will have the option to continue and select which plan you wish to use.