Features
Features dedicated to getting the job done.
My Repairs Online has been designed with a single goal in mind – to be the most effective software in the market for property maintenance.
Book a demoOne tool to fix it all
Take control of property maintenance, without the chaos
Manage repairs, reduce tenant queries, and stay in control — without spreadsheets, missed calls, or endless email threads.
Book a demoBuilt for landlords and agents managing maintenance at scale.
Reduce admin, respond faster, and stay in control of every repair.
Tenant Repairs Portal
Give tenants a faster way to report — and your team fewer calls to answer.
Let tenants report issues without calling your team
A branded portal where tenants log repairs that’s always available 24/7/365.
Communicate without the chaos of email threads
Every message, update, and file lives inside the repair record. No more hunting through inboxes or group chats for context.
Preventative Property Maintenance
Catch problems early — before they become emergencies.
Schedule recurring maintenance before things break
Set up recurring tasks for inspections, seasonal work, and routine servicing. The system tracks what’s due, what’s done, and what’s overdue — across your entire portfolio.
See the full maintenance picture for every property
Access a complete, searchable timeline of every repair, inspection, and service call — so you can spot patterns, justify spend, and plan ahead with confidence
Property Compliance
Stay on top of every certificate, deadline, and legal requirement.
Track every certificate and expiry date in one place
See the compliance status of every property at a glance — gas safety, EICR, EPC, legionella, and more. No more digging through files or relying on memory.
Get automatic alerts before deadlines slip
Set reminder windows for each compliance type — 30, 60, or 90 days before expiry. The system notifies the right people so renewals happen on time, every time.
Property Maintenance Workflows
From report to resolution — managed, not chased.
Track every repair from report to resolution
A single dashboard shows every active job, its status, who’s responsible, and what’s overdue — across every property in your portfolio.
Assign contractors and manage quotes without the run-around
Send jobs to approved contractors instantly. Track quotes, appointments, and completions — without picking up the phone or chasing over email.
Property Maintenance Reporting
Full visibility across every property — zero guesswork.
See costs, response times, and performance at a glance
Live dashboards give you a portfolio-wide view of repairs, costs, response times, and contractor performance — without pulling data together manually.
Give landlords visibility without the phone calls
Landlords get a portal to view their properties, active repairs, and spending — so they stay informed without having to chase you.
Tenant Repairs Portal
Repair requests are inconsistent — and your team pays the price.
Tenants default to calling, emailing, or chasing updates
Without a simple reporting option, tenants rely on whatever’s easiest — leading to constant interruptions, duplicated requests, and missed details.
Communication gets buried in inboxes and scattered threads
Updates, replies, and documents are spread across emails, calls, and messages — making it difficult to track what’s been said or what’s been done.
Preventative Property Maintenance
“We only find out about issues when tenants complain”
Without planned maintenance, small problems become expensive emergencies. You’re always reacting, never getting ahead — and it’s costing you time and money.
Stop waiting for a failure to tell you the service was overdue
Reactive maintenance is expensive maintenance. A scheduled task system means routine work gets done on time — before a small fix becomes a major invoice.
No more guessing what’s been done to a property — or when
When maintenance history lives in someone’s head or a filing cabinet, handovers are painful and patterns go unnoticed. A digital timeline changes that.
Property Compliance
“Compliance deadlines are scattered and easy to miss”
Gas safety, electrical checks, EPC certificates — they’re tracked in spreadsheets, emails, or not at all. A missed deadline means legal risk, tenant safety issues, and potential fines.
Stop risking fines because a certificate expired unnoticed
When compliance data lives in spreadsheets and filing cabinets, things slip. One expired gas cert across a 200-property portfolio is a legal liability — and it’s easy to miss.
No more last-minute scrambles to book a gas safety check
Renewals only become urgent because nobody was reminded in time. Automated alerts at 90, 60, and 30 days mean you’re booking early — not firefighting on the deadline.
Property Maintenance Workflows
“Repairs slip through the cracks and nothing is joined up”
Gas safety, electrical checks, EPC certificates — they’re tracked in spreadsheets, emails, or not at all. A missed deadline means legal risk, tenant safety issues, and potential fines.
Stop losing jobs between “reported” and “done”
Without a single source of truth, repairs sit unactioned for days. A job dashboard surfaces overdue work instantly — so nothing stalls without someone knowing.
End the contractor chasing that eats your afternoons
Calling contractors for quotes, waiting for callbacks, chasing for appointment dates — it’s a full-time job on its own. Structured workflows replace the runaround with a process.
Property Maintenance Reporting
“We have no clear picture of what maintenance is costing us”
Which properties cost the most? Which contractors are slowest? What’s the average time to fix? Without reporting, you’re guessing — and so are the landlords asking you questions.
Stop guessing what maintenance is actually costing you
When data lives in spreadsheets and invoices, pulling together a clear picture takes hours. Real-time dashboards mean the numbers are always there — no assembly required.
End the landlord update calls that eat your day
Landlords chase because they can’t see what’s happening. A self-service portal gives them live visibility — so they stop calling and start trusting the process.
Ready to take control?
Book a 30-minute personalised demo. We’ll walk you through the features and how they will improve your maintenance process.
Book a demo