Tenant Repairs Portal
A simple repair reporting portal for tenants
Clearer requests, fewer calls, and faster fixes.
Give your tenants an easy-to-use, branded portal for reporting repairs, with QR codes, guided forms, AI assistance, and instant notifications to you.
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Repair Reporting Is Where Most Maintenance Problems Begin
In many property operations, repairs do not start in a system. They start through emails, phone calls, text messages or conversations with tenants. That creates two major problems straight away:
We fix that.
MYRO fixes this by giving tenants a simple, no-login repair reporting portal that captures the right information from the start and makes it easier to diagnose issues before anyone is sent out.
No missed emails. No gaps. No wasted admin time.
Book a demoWhy your repair reporting process is broken
Fragmented channels for repair reporting
Emails, calls and messages create duplicate jobs and inconsistent records.
Unnecessary friction in reporting repairs
Login requirements and account creation slow down reporting and reduce adoption.
Incomplete or unclear information
Missing photos and vague descriptions delay diagnosis and slow down resolution.
Unnecessary contractor callouts
Poor initial information leads to wasted visits, incorrect diagnoses and repeat work
How MYRO Improves Repair Reporting
Get the information you need straight away
Clear repair reporting also improves contractor coordination. When maintenance teams receive accurate descriptions, photos and property information, contractors can arrive prepared with the correct tools and parts.
With enough detail, contractors can diagnose issues before attending, reducing repeat visits, shortening repair resolution times and facilitating first-time fixes.
AI suggestions can assist tenants with minor fixes and prevent unnecessary callouts.
Some jobs don’t require a callout to be fixed. Tenants don’t want to always have to rely on and wait for someone else. Sometimes, a little direction and the knowledge to look in the right place is all a job needs to get fixed
Interactive portal demoTenants
From the point of submission, tenants are automatically kept updated on how the job is progressing. The reminders keep everyone in the loop and reassure the tenants that they are being dealt with. If the tenants are in the know, there is no need for them to chase updates . So you can, and your team can focus on getting the repair fixed.
Owners
Updates let landlords know the issue is being dealt with. And in the situations where they may have to take control. MYRO has all the information they need in a centralised place.
Contractors
Just want to get the job done and get paid. Automated updates ensure they are notified when they can proceed to the next step without the admin delaying them.
Remove reporting friction and increase adoption
Tenants can report repairs instantly via a web link, an embedded form, or a QR code without creating an account.
Once they have submitted their first repair, their details will be remembered for future submissions, making the process even faster.
Multi-Access and Multi-Device Repair Reporting
Repairs can be reported on any device that supports browsing.
Tenants can report issues immediately rather than waiting for office hours, enabling property teams to respond faster.
No more back and forth
Get the information you need straight away
Clear repair reporting also improves contractor coordination. When maintenance teams receive accurate descriptions, photos and property information, contractors can arrive prepared with the correct tools and parts.
With enough detail, contractors can diagnose issues before attending, reducing repeat visits, shortening repair resolution times and facilitating first-time fixes.
AI suggestions can assist tenants with minor fixes and prevent unnecessary callouts.
Some jobs don’t require a callout to be fixed. Tenants don’t want to always have to rely on and wait for someone else. Sometimes, a little direction and the knowledge to look in the right place is all a job needs to get fixed
Interactive portal demoTenants
From the point of submission, tenants are automatically kept updated on how the job is progressing. The reminders keep everyone in the loop and reassure the tenants that they are being dealt with. If the tenants are in the know, there is no need for them to chase updates . So you can, and your team can focus on getting the repair fixed.
Owners
Updates let landlords know the issue is being dealt with. And in the situations where they may have to take control. MYRO has all the information they need in a centralised place.
Contractors
Just want to get the job done and get paid. Automated updates ensure they are notified when they can proceed to the next step without the admin delaying them.
Remove reporting friction and increase adoption
Tenants can report repairs instantly via a web link, an embedded form, or a QR code without creating an account.
Once they have submitted their first repair, their details will be remembered for future submissions, making the process even faster.
Interactive portal demo
Multi-Access and Multi-Device Repair Reporting
Repairs can be reported on any device that supports browsing.
Tenants can report issues immediately rather than waiting for office hours, enabling property teams to respond faster.
Interactive portal demoHow it works
1. Set up your portal
Customise your portal with your logo, colours, and repair categories to match your brand.
We understand that every property portfolio is unique, so our portal is designed to fit your business — not the other way around.
2. Share your portal with tenants
Tenant can log repairs without logging in. All they need is a link to access your portal.
Share your portal link in the way that suits you:
– Place QR codes in your properties.
– Add buttons or embed a form on your website.
– Include a link in your email signature.
Whichever method you choose, accessing the portal is simple, fast, and frictionless.
3. Tenants Report Issues
Clarity from the start with categories and images.
– Select category and sub-category.
– Upload images for better context and detail.
– Get AI assistance to enhance descriptions.
– Receive suggestions on minor fixes and avoid unnecessary callouts.
4. Get Notified
Every submission is recorded and instantly delivered to your inbox and property management software
Every submission is recorded with a clear audit trail. MYRO integrates with your property management software via API, so repair requests and job data are uploaded automatically. Software providers can connect to our open API to build their own integration.
View MYRO integrations
5. Manage Repairs
You, your team and your contractors can all then use MYRO Repair Manager to complete the job.
Repair Manager can be used reactively with requests coming through the portal. Or with planned and recurring maintenance. However the jobs are created, you can:
– Assign jobs to property managers and contractors
– Request and accept quotes
– Arrange times for the job to be completed
– Confirm and close jobs with a full audit trail
Branded to your Business
Your name, your logo, your colours, no generic forms.
MYRO AI Assistant Included
Our built-in assistant helps tenants fill in details and even suggests quick DIY fixes for common issues
Plug & Play Simplicity For Every User
No technical skills needed, you can be up and running today. That applies to everyone who interacts with MYRO
Works With or Without a PMS
Get notifications by email, or connect via API to your property management software.
FAQ’s
Do I need property management software?
No. You can receive repair requests by email if you don’t use a Property Management System (PMS).
How does My Repairs Online integrate with my property management software?
My Repairs Online uses an API integration to feed repair requests directly into your property management software.
Can I brand the tenant portal with my own name and logo?
Absolutely. Your portal is fully customisable to reflect your business.
How do tenants access the portal?
Via a unique link or scannable QR code we generate for you. You can also create a button on your website or embed a link in your email signature.
Do tenants need sign up or download an app?
No. Your tenants don’t need to create an account. They can log repairs without logging in or downloading an app. Logging repairs can be made through any web browser.
What does MYRO AI do?
The AI assistant helps tenants describe their issues more effectively and even suggests minor fixes they can try first, potentially saving you unnecessary call-outs.
What if I don’t have a website or online presence?
You can print and place QR codes in your properties as an easy and convenient way to submit a repair through your portal. You can also place a link in your email signatures.
Features that complement compliance
Preventative Maintenance
Identify recurring issues and schedule planned maintenance before problems escalate.
Preventative MaintenanceMaintenance Reporting
Track repair performance, contractor activity and maintenance costs with real-time dashboards.
Maintenance ReportingMaintenance Workflows
Automatically assign jobs, notify contractors and move repairs through a structured workflow.
Maintenance Workflows