Submitting a repair request through My Repairs Online is quick, simple, and designed to eliminate delays caused by unclear information. Follow these steps to see how tenants can report issues in just a few minutes.
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Step 1: Access the Tenant Portal
Tenants can access the portal in multiple ways, including:
- Visiting your branded tenant portal directly online.
- Scanning a QR code placed inside the property.
QR codes are particularly effective as they take tenants straight to your My Repairs Online portal without needing to search or log in through complex systems.
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Step 2: Select the Repair Category
Once inside the portal, tenants are presented with a list of repair categories. They can:
- Select a main category directly (e.g. Heating, Plumbing, Electrical)
- Use the search function to quickly find a specific subcategory
When a subcategory is selected, the system automatically populates both the main and subcategory fields, ensuring the issue is correctly classified from the start.
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Step 3: Upload an Image of the Issue
Tenants can attach a photo of the problem — for example, a broken air conditioner.
Images provide valuable context and help property managers or contractors diagnose the issue before attending the property.
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Step 4: Use AI to Generate a Clear Description (Premium Feature)
For premium users, AI-assisted descriptions are available.
The system intelligently combines:
- The selected repair category
- The uploaded image
- AI-generated wording
This helps eliminate vague repair requests that often cause delays, confusion, and unnecessary call-outs.
Tenants can edit the AI-generated description if they wish to add further detail.
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Step 5: Enter Contact Information
Tenants then complete their contact details, including:
- Email address
- Property address
If additional information is required, it can be added in the provided text box.
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Step 6: Set Attendance Preference
Tenants can specify whether they:
- Want to be present during the repair.
- Are happy for contractors to attend without them.
- This helps streamline scheduling and reduce back-and-forth communication.
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Step 7: Submit the Repair Request
Once submitted:
- You receive an email requesting approval of the repair.
- After approval, email notifications are sent to all configured users outlining the job details.
- Every request is clearly logged and communicated, ensuring nothing gets missed.
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Step 8: Automatic Posting to Your Property Management Software
If you use property management software such as Decorus, My Repairs Online can automatically post the job into your system.
This means:
- No manual data entry
- No duplication of work
- Every repair is logged accurately
- Your records remain fully up to date
