Property Maintenance Software for Letting Agents
Resolve repairs faster, eliminate the admin of chasing updates, and give landlords the transparency that retains instructions.
Letting agents sit at the centre of every repair. Coordinating between tenants, landlords, and contractors. MYRO replaces the emails, phone calls, and spreadsheets with a structured platform that handles the coordination for you, so your team can focus on managing properties instead of managing communication.
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The Reality of Maintenance for Letting Agents
Maintenance is the most time-consuming part of running a letting agency — and the part that most directly affects whether landlords stay or leave.
Every repair involves at least three parties: a tenant reporting a problem, a contractor completing the work, and a landlord expecting to know what happened and what it cost. The letting agent sits in the middle of all of it — receiving the report, instructing the contractor, updating the landlord, chasing progress, and fielding calls from everyone when things are slow.
As repair volumes increase, this approach becomes difficult to manage efficiently. The communication volume becomes the single biggest drain on your team’s time, and the most common source of landlord complaints.
Book a demoWhat Maintenance Costs Your Agency
Communication scales faster than your team
Every open repair generates a chain of communication. A tenant asks for an update. A contractor needs access details. A landlord wants to know when the job will be done. Multiply that across dozens or hundreds of active repairs, and your team spends more time relaying messages than resolving issues.
The problem is not any single repair — it is the cumulative weight of coordination across the whole portfolio. Without automation, every new instruction adds to the communication backlog rather than the revenue.
Tenant complaints that could have been prevented
Most tenant complaints about maintenance are not about the repair itself — they are about not knowing what is happening. When tenants report an issue and hear nothing for days, they chase. When they chase and get no clear answer, they escalate. When they escalate, it lands on your desk as a complaint rather than a repair.
Automated status updates eliminate most of this chasing before it starts — but without a system that provides them, your team becomes the update mechanism.
Landlord confidence that erodes without visibility
Landlords do not see the work your team puts into managing repairs. They see the outcome — and if that outcome is unclear, slow, or poorly documented, they start questioning the management fee.
The agencies that retain landlords long term are the ones that can demonstrate, with evidence, that repairs are handled professionally: fast response times, controlled costs, and clear records. Without structured reporting, that evidence does not exist — and the conversation becomes “what am I paying you for?” rather than “what did you achieve this quarter?”
Contractor delays you absorb but did not cause
When a contractor is slow, misses an appointment, or does incomplete work, the letting agent absorbs the consequences — the tenant calls you, not the contractor. The landlord blames you, not the contractor.
Without a system that tracks contractor response times, completion rates, and evidence of work, agents have no way to identify which contractors are causing problems, hold them accountable, or demonstrate to landlords that the delay was not an agency failure.
How MYRO Takes the Communication Burden Off Your Team
MYRO replaces the manual relay between tenants, landlords, and contractors with a structured platform where communication happens automatically, repairs progress through defined stages, and everyone can see what they need to see without asking your team for an update.
Tenants report repairs through a branded portal.
Submissions capture the right information first time. Categories, descriptions, images, and property details — without needing to create an account or download an app.
This means fewer incomplete reports, fewer phone calls asking for clarification, and fewer tenants reverting to email because the process was too complicated. Repairs enter your system clean, categorised, and ready to action.
Tenant Repairs Portal
Every repair follows a defined process — from intake through triage, assignment, completion, and closure — with clear ownership at each stage.
This means repairs do not sit in inboxes waiting for someone to pick them up. They progress through the system with automated triggers, so your team manages exceptions rather than chasing every job manually.
When a new team member joins, the process is already in place. When volumes spike, the workflow handles the load. Consistency stops being dependent on individual negotiators remembering to follow up.
Maintenance Workflow
MYRO gives agents clear visibility into how contractors are performing across the portfolio
Information not based on gut feeling, but on recorded data.
When a landlord asks why a repair took two weeks, you can show them exactly what happened and when — and whether the delay was a contractor issue, an access issue, or an approval wait. That level of transparency protects the agency’s reputation and shifts accountability where it belongs.
MYRO gives letting agents the ability to provide landlords with clear, professional maintenance reporting
Build reports without spending hours compiling spreadsheets or writing email summaries. Be able to quickly show the landlord:
This turns maintenance from an invisible background task into a visible, measurable service, which is exactly what landlords need to see when deciding whether to stay with their agent, increase their portfolio under management, or move to a competitor.
Maintenance ReportingEliminates Back-and-Forth
Tenants report repairs through a branded portal.
Submissions capture the right information first time. Categories, descriptions, images, and property details — without needing to create an account or download an app.
This means fewer incomplete reports, fewer phone calls asking for clarification, and fewer tenants reverting to email because the process was too complicated. Repairs enter your system clean, categorised, and ready to action.
Tenant Repairs PortalWorkflows That Keep Repairs Moving
Every repair follows a defined process — from intake through triage, assignment, completion, and closure — with clear ownership at each stage.
This means repairs do not sit in inboxes waiting for someone to pick them up. They progress through the system with automated triggers, so your team manages exceptions rather than chasing every job manually.
When a new team member joins, the process is already in place. When volumes spike, the workflow handles the load. Consistency stops being dependent on individual negotiators remembering to follow up.
Maintenance WorkflowContractor Management That Protects Your Reputation
MYRO gives agents clear visibility into how contractors are performing across the portfolio
Information not based on gut feeling, but on recorded data.
When a landlord asks why a repair took two weeks, you can show them exactly what happened and when — and whether the delay was a contractor issue, an access issue, or an approval wait. That level of transparency protects the agency’s reputation and shifts accountability where it belongs.
Maintenance WorkflowLandlord Reporting That Demonstrates Your Value
MYRO gives letting agents the ability to provide landlords with clear, professional maintenance reporting
Build reports without spending hours compiling spreadsheets or writing email summaries. Be able to quickly show the landlord:
This turns maintenance from an invisible background task into a visible, measurable service, which is exactly what landlords need to see when deciding whether to stay with their agent, increase their portfolio under management, or move to a competitor.
Maintenance ReportingBuilt for Letting Agencies Managing Growing Portfolios
MYRO is designed for the way letting agencies actually work — handling high volumes of communication between tenants, landlords, and contractors, while trying to deliver a professional service that retains and grows the portfolio under management.
Fewer hours spent chasing updates
Automated notifications to tenants, landlords, and contractors eliminate the manual relay work that consumes your team’s day.
Faster repair resolution without more staff
Structured workflows and automated job routing mean repairs progress without someone manually pushing each one forward.
Landlord reporting that earns trust
Provide landlords with clear, evidence-based maintenance reports that demonstrate the value of your management service.
Contractor accountability that protects your agency
Track contractor performance with recorded data so you can identify problems early and demonstrate to landlords that delays are not agency failures.
A consistent process that survives staff changes
When the process lives in the system rather than in a negotiator’s head, team turnover and volume spikes do not degrade service quality.
FAQ’s
Is MYRO suitable for letting agents managing large portfolios?
Yes. MYRO is designed to support letting agencies managing portfolios from 20 properties to several thousand, maintaining consistent repair handling without increasing headcount
Does MYRO reduce tenant calls and emails?
Yes. The tenant repair portal allows tenants to submit repair requests clearly and receive automatic updates, reducing the need for follow-up calls.
Can contractors use MYRO easily?
Yes. Contractors receive clear job instructions and can update repair progress through a simple interface designed for on-site use.
Can letting agents provide maintenance reports to landlords?
Yes. MYRO’s reporting dashboards give agents clear, presentable data on repair activity, response times, costs, and contractor performance — ready to share with landlords during reviews, renewals, or routine updates. This helps agencies demonstrate professional management and support management fee conversations.
How much time does MYRO save on maintenance admin?
The biggest time saving comes from automated status updates. When tenants, landlords, and contractors are kept informed automatically, the volume of inbound calls, emails, and chasing drops significantly. Most agencies find that maintenance coordination moves from being a major time drain to a structured background process.
Does MYRO reduce tenant complaints?
Yes. Most tenant complaints about maintenance stem from a lack of communication rather than the repair itself. MYRO’s automated updates keep tenants informed from the moment they submit a report, reducing the frustration that drives complaints and escalation.
How does MYRO help with landlord retention?
Landlords are more likely to remain with an agent who can show them exactly what is happening with their properties. MYRO gives agents the tools to provide transparent maintenance reporting, faster repair resolution, and documented evidence of professional service delivery — all of which build landlord confidence over time.
What if our contractors are not tech-savvy?
MYRO is designed to be simple for contractors to use. They receive clear job instructions and can update repair status, upload photos, and confirm completion through a straightforward portal that works on any device. No training or app download is needed.
Key features that supports letting agent
Tenant Repair Portal
Replace fragmented emails and phone calls with a structured, branded reporting portal that captures clear repair information from the start, reducing back-and-forth and giving your team clean data to work with.
Tenant Repair PortalMaintenance Workflow
Structure the repair process from intake to completion — with automated notifications to tenants, landlords, and contractors at every stage, eliminating the manual chasing that consumes your team’s time.
Maintenance WorkflowMaintenance Reporting
Build clear, professional reports on repair activity, response times, and costs, ready to share with landlords during reviews, renewals, or management fee conversations.
Maintenance Reporting