Social Housing Property Maintenance Software
Deliver safe, compliant repairs while protecting tenants, teams, and your organisation.
Social housing repairs management software designed to support housing providers under increasing regulatory scrutiny, rising tenant expectations, and complex compliance obligations.
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The Reality of Repairs in Social Housing
Social housing providers operate in one of the most highly scrutinised environments in the property sector. You must balance
When repair processes break down, the consequences extend beyond cost — affecting tenants’ lives, regulatory standing, and organisational reputation.
Social Housing has acute issues to navigate…
Regulatory and Compliance Pressure Is Increasing
Housing providers must demonstrate timely responses to repairs, clear prioritisation of health and safety issues, and evidence-based decision-making.
Fragmented records make proving compliance difficult during inspections and investigations.
Vulnerable Tenants and Sensitive Repairs
Many repairs directly affect habitability, health, and safety. Without structured processes. Urgent issues can be delayed, vulnerable tenants can be overlooked and escalations are poorly managed.
This can result in tenant harm and reputational damage.
Limited Visibility Across Large Housing Stock
With thousands of homes, teams struggle to see where issues are recurring, which contractors are underperforming and how long repairs are taking.
This leads to reactive management and inefficient resource use.
How MYRO Supports Social Housing Providers
Everything is logged, prioritised, and tracked.
MYRO provides a single, auditable system for all repairs:
Create defensible evidence of compliance.
MYRO supports structured handling of safety-critical repairs:
Protection organisations during complaints, audits, or regulatory reviews.
Every job includes:
Ensure consistency and accountability across teams.
MYRO supports both direct labour organisations (DLOs) and external contractors:
Supporting better asset management outcomes.
With clear data, providers can:
Centralised Repairs Management
Everything is logged, prioritised, and tracked.
MYRO provides a single, auditable system for all repairs:
Compliance-First Repair Workflows
Create defensible evidence of compliance.
MYRO supports structured handling of safety-critical repairs:
Full Audit Trails for Every Repair
Protection organisations during complaints, audits, or regulatory reviews.
Every job includes:
Contractor and In-House Team Accountability
Ensure consistency and accountability across teams.
MYRO supports both direct labour organisations (DLOs) and external contractors:
Insight to Move From Reactive to Planned Maintenance
Supporting better asset management outcomes.
With clear data, providers can:
Benefits for Social Housing Providers
Improved tenant safety outcomes
Stronger regulatory compliance
Clear, defensible audit trails
Better visibility across housing stock
Reduced complaint escalation risk
More efficient use of budgets
FAQ’s
Is MYRO suitable for housing associations and ALMOs?
Yes. MYRO is designed to support housing associations, ALMOs, and similar social housing providers.
Can MYRO support compliance and regulatory inspections?
Yes. MYRO provides clear audit trails and repair histories that support regulatory reviews and inspections.
Does MYRO support vulnerable tenant prioritisation?
Yes. Repairs can be categorised and escalated based on tenant vulnerability, repair urgency, and health and safety risk. This ensures safety-critical issues affecting vulnerable residents are flagged and actioned ahead of routine work, with a clear record of how prioritisation decisions were made.
Is MYRO built specifically for the UK social housing sector?
Yes. MYRO is designed exclusively for the UK market and reflects the operational and regulatory realities of social housing.
How does MYRO handle both DLOs and external contractors?
MYRO manages both direct labour organisations and external contractors within the same system. Jobs can be assigned to either type of team, with performance tracking, quality assurance records, and response time monitoring applied consistently. This gives you a single view of repair delivery regardless of who’s doing the work.
Do residents need to download an app to report repairs?
No. Residents report repairs through a web-based system that requires no login or app download. The portal uses guided forms with photos and AI-assisted categorisation, making it accessible to all residents regardless of technical ability. QR codes can be placed in properties and communal areas for even faster access.
